Terms and Conditions

Stenströms Herr- och Damekipering AB (Stenströms Gentlemen and Ladies Outfitters AB, 556005-7944) operates stenstromsstore.com partly through www.stenstromsstore.com and partly through their store in Helsingborg at Stortorget 12, 252 23, Sweden.

SHIPPING INFO

At the moment we do not deliver to any country outside EU.

 

PRICES
All prices are in SEK including VAT at the appropriate rate. The price that is valid is that quoted on the date a purchase is made. Eventual freight costs are estimated before you confirm your order. If you want to compare exchange rates with your own currency you can click on the following link for more information. www.forex.se If you pay with a foreign credit or debit card the final amount may vary somewhat depending on the exchange rate of the day, fluctuations or your banks charges on the day of purchase.Please contact your bank for more detailed information.
PAYMENT
CARD
There are no extra charges for payment by credit card, regardless of the size of your order. We accept VISA/Mastercard. Your payment is handled by DIBS, which guarantees a quick and secure payment. (When you make a payment the amount is held in your account, but the transaction only goes through when your goods have been dispatched) Stenströms never withhold any information relating to your card. Only DIBS have access to specific card information. Minors (under 18 years) may not buy online.

KLARNA INVOICING 29SEK
Shop now - pay after delivery! It is safe and easy to pay via Klarna invoice. You never need to provide your credit card information, and always pay after you get home your goods. You always get the goods before you pay. Payment must occur within 14 days. An invoice fee of 29 SEK per purchase will be. If the payment fails, you will recieve a reminder fee of 60.00 SEK and an interest of 25.50%. When the purchase is made, a micro enlightenment will be done, for us to know that you are you. Your personal information will then be treated in accordance with the Data Protection Act. Questions about your bill at Klarna, please call 08-120 120 10. 
DELIVERY CHARGES
Delivery costs will vary according to the country of delivery and the number of items you order. There are no delivery charges within Sweden.
DATE OF DISPATCH
We process all orders from Monday to Friday from 9.00am to 4.30pm.The goods are sent promptly from our warehouse. Orders placed between Friday and Sunday, or over the weekend will be handled the following Monday or next working day.
TRACKING OF GOODS
When you have completed your purchase you will shortly receive an e-mail confirming your order with a delivery code which can be used to track your goods by post, www.posten.se.
ACKNOWLEDGEMENT / ACCEPTENCE OF DELIVERY
Customers are asked to thoroughly check the package/packaging before you sign for the delivery. If you have reason to believe that the outer packaging and/or the contents of the package might be damaged you are asked to note this on the receipt of the package. If you can see that the goods are damaged you are advised not to accept the delivery. Contact us immediately at [email protected]
EXCHANGE / RETURNS / REFUND
We follow the guidelines/rules of the National Consumer Agency. Returned goods should be unworn, unused and intact; this applies even to the packaging. The customer bears the cost of returning the items. We cover the costs of sending exchanged items to you. Any questions regarding your goods or your purchase please telephone or e-mail us and we will be happy to help you.
In all correspondence please write your order number as the Subject in the e-mail! Credit Card Payment: If returned goods have been purchased by credit card it is not necessary to send any account no. Refunds will be paid into the account used to make the purchase.